Privacy Policy
Effective Date: 05.08.2025
Machco Solutions (Pty) Ltd
Website: https://machcosolutions.co.za

1. Introduction

Machco Solutions (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA), 2013.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity Data: Full name, ID number, company name

• Contact Data: Email address, phone number, physical address

• Technical Data: IP address, browser type, device information

• Usage Data: Browsing behavior on our website

• Transaction Data: Purchase history, payment confirmations (note: no banking details are stored)

3. How We Collect Your Information

Your personal information is collected through:

• Contact forms submitted on our website

• Email communication and telephonic queries

• Newsletter sign-ups or marketing opt-ins

• Online purchases through our website

• Cookies and tracking technologies

4. Why We Collect Your Information

We collect and use your personal data to:

• Process orders and deliver services

• Respond to your queries and support requests

• Send invoices, statements, and payment reminders

• Improve our website and services

• Comply with legal and regulatory obligations

• Send promotional emails (only with consent)

5. Disclosure of Personal Information

We do not sell or rent your personal data. We may share your data with:

• Payment gateways for secure processing

• Courier companies for delivery purposes

• IT service providers and web hosts

• Legal and regulatory authorities when required

All third-party service providers are contractually bound to protect your information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, loss, or alteration. Our website uses SSL encryption to secure communications.

7. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information

• Ask for correction or deletion of inaccurate data

• Object to the processing of your data for direct marketing

• Withdraw consent at any time

• Lodge a complaint with the Information Regulator

To exercise any of these rights, please email us at info@machcosolutions.co.za.

8. Cookies

Our website uses cookies to improve user experience. You can set your browser to refuse cookies, but some site functionality may be affected.

9. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined above, or as required by law (e.g., for accounting and tax records).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date updated accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Machco Solutions (Pty) Ltd
📧 Email: info@machcosolutions.co.za
📞 Phone: +27 11 420 1499
📍 Address: 87 Cranbourne Avenue, Benoni, Gauteng, 1500, South Africa